I pm'ed BA refund helper with my query and he called me back. He was extremely helpful, professional and an absolute pleasure to deal with. Thank you for starting this initiative and assisting us. For information - I had spoken with BA on 19 March for refunds in relation to two cancelled bookings. One was an Amex 2-4-1, and the other was a cash and Avios booking. With the first one, the voucher came back straightaway, but not the Avios or fees and charges. There was some issue with the Avios refund on the 2-4-1 but this was rectified last Saturday (after a couple of extra calls). And there was no movement on the second booking. After speaking with BA refund helper, he was able to expedite things at his end and I should be getting everything on my credit card by the end of the week. Thank you once again - and best of luck to everyone who is currently waiting.