Originally Posted by deskorpio

Hi All,
My TA is trying to request for a full refund (no penalties) from SQ on my PE ticket although I doubt they will be succesfull . At first I thought the travel credit wasn't too bad, if I could still use it to fly anywhere (yes) and in any cabin class (no). The Agent informed me that I am not allowed to downgrade my cabin class, only stay the same or upgrade. That's utterly ridiculous. Can anyone confirm if that's the case? Is it also the same case for redemption ticket?
Cheers!