Originally Posted by
BA refund helper
Hello, as you will see from my FT handle, I work for BA and am able to support those FT members who have been waiting for a refund for over 7 days. .
Welcome, very welcome in fact, to the BA forum and to Flyertalk,
BA refund helper, it is good to see you here, and a very welcome initiative, which is greatly appreciated.
[And for the benefit of anyone unsure, there has been due diligence on this in the background, this is a legitimate company account. So please send your Private Messages (PMs) to
BA refund helper who will then hopefully be able to sort out any knotty cases. Clearly if you think your refund is going ok then that's the best outcome but at least there is now a point of escalation, thank you BA].