Originally Posted by
BA refund helper
Hello, as you will see from my FT handle, I work for BA and am able to support those FT members who have been waiting for a refund for over 7 days. This is an official BA support available during the Covid19 crisis where refund volumes have been high, combined with the challenge of losing our main refund processing site in Mumbai due to lockdown rules.
I can assist with e-ticket refunds, Avios refunds and GUFT/Amex voucher refunds, however I have no involvement in the "voucher" process set up around 3 weeks ago.
I can see many of you have been waiting for longer than we'd like, and I am sorry for that wait, but I am in a position to assist with this now. I will PM a few of you, but please also feel free to contact me for help with your PNR. As I am a new member, however, meaning I can only respond with 5 posts daily.
With grateful thanks to Prospero for his assistance in getting me up and running!
BA refund helper.
That’s a very kind offer. I am currently at 18 days for a refund ( cash plus small reduction for Avios). I understand the BA team must be snowed under at the moment, but it would be useful to understand in what order refunds are being dealt with. Some seem to be processed fairly quickly, but others are still waiting after a few weeks.