Hello, as you will see from my FT handle, I work for BA and am able to support those FT members who have been waiting for a refund for over 7 days. This is an official BA support available during the Covid19 crisis where refund volumes have been high, combined with the challenge of losing our main refund processing site in Mumbai due to lockdown rules.
I can assist with e-ticket refunds, Avios refunds and GUFT/Amex voucher refunds, however I have no involvement in the "voucher" process set up around 3 weeks ago.
I can see many of you have been waiting for longer than we'd like, and I am sorry for that wait, but I am in a position to assist with this now. I will PM a few of you, but please also feel free to contact me for help with your PNR. As I am a new member, however, meaning I can only respond with 5 posts daily.
With grateful thanks to Prospero for his assistance in getting me up and running!
BA refund helper.