Originally Posted by
bocastephen
I hope everyone will notice the vast difference between the tone and content of this email vs ANYTHING we've received from United to-date
It's marketing fluff. DL's marketing fluff matters not at all to me. Neither does UA's, nor SQ's, nor anybody else that's sent me a message saying how much they "care" about me, despite the fact that none of them know me.
At the risk of repeating myself, rather than get angry about the things that UA isn't, I think you'll do yourself a huge favor if you accept them for what they are -- which seems like an airline that doesn't meet your needs. Fly DL, or EK, or QR, or CX, or SQ, or whomever treats you the way that you want to be treated.
Originally Posted by
nycflyer222
I see your point, but if UA doesn’t extend, they open the door to lose loyalty from people like me, whereas DL has made a move to mitigate that.
Beggars can’t be choosers at this point, and airlines should be doing everything they can to retain high-value customers. It will take years to recover from this.
Yes, they may have to match DL for competitive reasons, but that doesn't mean that DL's move was smart.