Originally Posted by
IAHMCI
Originally Posted by
seanp7
Well done Delta. Their communications and leadership during this crisis has been outstanding, really.
As noted above, we should see UA follow in 3,2,1...
Here is the entire email I received from Delta this morning - I hope everyone will notice the vast difference between the tone and content of this email vs ANYTHING we've received from United to-date, which I might point out, includes basically nothing from Kirby himself, only Oscar. Also, note that this is the 3rd time that Delta has reiterated/reminded/explained about the service changes to make sure customers are informed.
The difference is not only vast, it's simply baffling that United continues to ignore basic customer-centric communication and retention processes from Marketing 101 - I guess they didn't hire any dime-store MBAs from the marketing department, only from finance, with a minor in 'screw the customer'.
Dear Stephen,
I hope wherever you are in the world – whether at home with loved ones or on the front lines fighting this pandemic – that you are staying healthy and safe. We thank you for your patience and understanding over the last month as you’ve experienced unprecedented schedule changes and travel disruptions. Our focus today, as always, is on getting you and your loved ones where you need to be quickly and safely.
I want to let you know about some important decisions regarding SkyMiles® Medallion® Status and benefits, travel waivers and cleanliness that will help ensure that we’re meeting your needs in this extraordinary time:
- Extensions for SkyMiles Members: I appreciate how much you value your Status and benefits, which is why we’re making adjustments so you can continue to enjoy them whenever you’re ready to travel again. You will see these updates automatically reflected in MyProfile/MyWallet before they go into effect.
Medallion Status: Your current Medallion Status will automatically be extended through 2021 whether or not you requalify. In addition, all of your 2020 Medallion Qualification Miles (MQMs) will be rolled over in 2021. If you are enrolled in Status promotions, you will also receive additional flexibility to complete those requirements.
Program travel benefits: Eligible Delta SkyMiles American Express Card Members will get more time to enjoy benefits, including Companion Certificates and the $100 Delta flight credits. SkyMiles Members with Upgrade Certificates or $200 Travel Vouchers will also have additional time to enjoy those benefits.
Delta Sky Club® access: If you are a Delta Sky Club Member, you’ll receive an additional six months of club membership free of charge.
- Additional flexibility: We heard your feedback that you want the value of your tickets to be secure and redeemable for a longer period, so we have extended the ability to plan, re-book and travel for up to two years. We’ve waived change fees for your trips through May 31, 2022 if you have travel booked in April or May as of April 3, 2020, or canceled travel/eCredits from flights in March, April or May 2020. You can also change new tickets purchased between March 1 and May 31, 2020, without a change fee for up to a year from the date of purchase.
- A new standard of Delta Clean: Your health and safety remain our highest priority. We are temporarily streamlining onboard food and beverage services domestically and internationallyto lessen physical touchpoints between you and our crews. The steps we continue taking to transform expectations of cleanliness across airports and on aircraft are not reserved for times of crisis. They have become our new standard of cleangoing forward so you can enjoy peace of mind when you’re ready to fly again.
These are the times that define us all, and I want you to know we are here for you as you adjust to these extraordinary circumstances. I remain proud of you and our people as we continue to look out for one another along this journey. Please continue to take care of yourself and your loved ones.
Sincerely,
Ed Bastian
CEO