FlyerTalk Forums - View Single Post - Possibility of refund after voucher?
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Old Apr 5, 2020, 11:13 am
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Short answer: Yes.

Longer answer: Everyone affected should read the DOT Warning Letter. It does not change what has been existing law for a long time (back to 2011 in its present form), e.g. that a carrier must, on request, refund a ticket when it cancels or substantially delays a flight. What is new is that DOT has given carriers which were only offering vouchers the opportunity to avoid enforcement actions if, having denied a refund, they reach out to the passenger and offer a refund.

If your flight was cancelled, you asked for a refund and were denied a refund and then issued a credit, you should reach out to AA, pointing this out and asking that in light of its prior denial of a refund, it now issue a refund (and revoke the voucher). In the event that you do not have your refund in 7 days, initiate a chargeback with your credit card issuer (bank) and also file a complaint with DOT,.

I would not accept a voucher unless it came with a substantial premium above a refund. It all depends on where you live and where you fly. Who knows who will fly what routes and on what schedule. Cash can be used for anything. AA vouchers are for AA tickets. What if DL or UA becomes the dominant carrier in your market?
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