FlyerTalk Forums - View Single Post - UA • CONFIRMS • Status Extension to JAN 2022; PQP Thresholds Reduced by ½ for 2020
Old Apr 5, 2020 | 11:09 am
  #700  
kb1992
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Originally Posted by jsloan
So, DL panicked, and therefore UA isn't "smart"?
I don't think DL panicked. This pandemic is like WW3. I don't think there is any dispute that 2020 is done for airline travel.

It is an unprecedented crisis. DL has created lot of goodwill and assurance to SM members at a difficult time. In that sense DL is smart.

Perception is important. You know that's called PR.
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