Originally Posted by
dddc
I think that's the difference. Doing it by phone it gets processed immediately. Tomorrow evening will be 14 days since we used the Chrome java trick to force the BA screens for a refund. This is an BA Avios only booking and still waiting.
We did get a confirmation email as well as on screen that it was being processed.
I am in the same place as you - cancelled 18 days ago and get the same message. I have tried DM'ing the BA team but the responses are understandably delayed but I am hopeful that this coming week it will be sorted