Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA and Alaska Emerald, HHonors DIA, Accor, Marriott Titanium, IHG Plat Amb, UA Silver, AA
Posts: 4,516
I'd say it's quite rare for them to come across a ticket like this, totally changeable and refundable. So the reflexive "no changes, no refunds" is quite possible.