FlyerTalk Forums - View Single Post - US DOT rule applicability

Apr 5, 2020, 8:16 am

#10

usedtobeimportant

Suspended

Join Date: Aug 2019

Posts: 200

So what is the procedure/steps to get the refund?

Quote:

Originally Posted by k374

This has just been released by the US DOT to be clear - Airlines are mandated to give refunds in cash not vouchers:

Quote:

Originally Posted by kyanar

If you read the actual DOT press release, the rules absolutely apply.

Thank you so much for finding this! I have $4k+ on the line for flights on 06/03 (June 3rd). Now that the DOT have made it clear, what are the steps to get a refund?

I can see two major questions:

a) Who do we approach about the refund: CC, ANZ, DOT

b) When do we approach them? Now given ANZ have suspended all flights to well after our flight dates (i.e. for me until 06/30). Or wait for ANZ to officially cancel the flight?

Personally for a) I've already asked (and received) a credit from the Chase.

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