Originally Posted by
mikesaidyes
Cancel it through the website first. That's what they want you to do because that's how you bought it. The system will process it for full refund. Just because other airlines aren't helpful....can't base KE on them. I find KE actually very generous overall with refunds and things anyway in normal times.
I cannot process in the website because it requires a SkyPass account number. I do not have a KE FFP account. I have found from previous online bookings that it is not even possible to change seat selections unless you have a SkyPass membership number. It appears the KE website is very limited to non-SkyPass memebers.
Unless you know otherwise how to access the refund ability.
