[MENTION=321968]mikesaidyes[/MENTION], thanks for you help.
Maybe I am over thinking this but KE is the fourth airline I am having to deal with to get a refund and I've gotten nowhere with the other three: KL, LH and FD.
I shall try the refund directly on the KE website (
https://www.koreanair.com/global/en.html). I'm not wanting to be a nuisance but where exactly do I process a refund online? I've logged into My Trips with my booking code, I can see the refund option but I am not a SkyPass member which limits what I can do on the website: e.g. change seat selection. If I call KE on the UK telephone number 0800-413-000 it rings for about 30 seconds and then disconnects.
Cancel it through the website first. That's what they want you to do because that's how you bought it. The system will process it for full refund. Just because other airlines aren't helpful....can't base KE on them. I find KE actually very generous overall with refunds and things anyway in normal times.