Originally Posted by headinclouds
And for me, the AA RTW desk is super. Depending upon the situation, better than the EXP desk. For complex questions, I have a favorite agent that will handle my queries without a sweat and who I can request if I want to do so. .
(Off-Topic) Try doing business with whichever random AA agent answers the phone instead of asking for their star, and report back. I think it presumptuous to ask for her so I don't, and so far have experienced indifference and rudeness (although staff tends to be familiar enough with the rules.)