Originally Posted by
skybluesea
As far as I'm concerned, these are extraordinary times where a new normal will emerge and the contractual rules of the game maybe no longer be enforceable. If I end up being an AC unsecured creditor - won't be happy about it, but not the end of the world if my +/- $12k credits evaporate. I'm far more concerned about future taxation levels that would cripple the ability for after-tax dollars to flow to what is mostly a discretionary spend at Air Canada.
most important, please stay safe !
If AC wants people to voluntarily take credits now when they're entitled to refunds for cancelled flights, they should make the terms more reasonable. If I take a future travel credit instead of a refund:
- I need to call AC Reservations to rebook; typically for anyone without SE status, that can mean a couple hours on the phone
- Promo codes can't be applied to phone reservations and many of AC's routine sales require promo codes
- The $ amounts can't be transferred between pax
- If the new ticket is less, I lose the residual value
- Insurance coverage on the new ticket may be less clear and may not apply or may be more difficult to claim depending on credit card insurance terms
If AC wants people to voluntarily take travel credits where the regulations say they're entitled to refunds, they should make the terms of travel credits more attractive. Offer a cash refund, or if you choose to take a travel credit, it becomes the original amount +10%, for example. Stop this garbage about how AC keeps the residual value if the new ticket is less.