I applied for 1 revenue and 1 award booking to be refunded as they contained cancelled flights. Was told to expect upwards of 16 weeks as well. Thinking back it makes sense because they have a bond issue to pay back in Jul so they're prob pooling cash from every possible source to restrict it for that as the no.1 priority. Also probably to try and breach fewer covenants, or if they have been breached to not sink too deeply in the red.