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Thread: Master thread Air Canada Refunds vs credits; Class action lawsuit filed
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Old Apr 3, 2020 | 3:34 pm
  #53  
hoipolloi
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Originally Posted by seawolf
If your flight involves US point, then DoT just gave a warning to airlines today that a refund for an airline-initiated cancelled flight must be provided upon request.

https://www.transportation.gov/sites...3%202020_0.pdf
Looking forward to see Air Canada's reaction. Will they:
  • Keep refusing to refund all flights, regardless of US/EU obligations
  • Change their refund publicly to allow refunds for to/ex-US and ex-EU flights only, at the risk of looking bad/awkward for refusing to refund domestic and other flights
  • Put in place a NON-PUBLIC policy that allows for refunds only if customer presses and invokes US or EU regulation
  • Surrender and allow refunds on all flights they cancelled, which would put competing Canadian airlines refusing to refund in a bad spot
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