znsm wrote earlier: Flight was cancelled, received an email it was for operational reasons, new flight proposed (different day). This fully qualifies for a refund under the CoC but was offered a credit. Had to persist, quoting the CoC, 2 long holds to a supervisor later and refunds were approved as a "one time exception" as I'm Elite.
>>> I received no such joy when I tried the same for my cancelled flight, is it that I am merely gold? My Sin-chch-dunedin-auckland-sin booking was cancelled by Air nz. i seek a refund, not a credit, but supervisors insist that they must follow policy, not the CoC. So when does policy, supersede law?
A 12-month credit maybe no good to me even if I was willing to let air nz bank the $4,400 fare for a while, as i live in Singapore and Air NZ does not even fly out of there now for god knows how long. And in any case, i don’t have any further plans to visit NZ in the next 12 months or so.
Interestingly, my husband was to travel on the same SIN-Chch flight as me (code share) and he booked it through Singapore Airlines and last week he emailed them and got a reply straight away agreeing to a refund, no problems.
Any ideas what I can do to get a refund from Air NZ?
The contact people atAir NZ were helpful and the superviser said ‘just about all our calls are about this’ . When I commented that they must be worried about their jobs, she said yes, and I said, ‘which is why you are toeing the company line and not giving me a refund’, and she said ‘yes’.