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Old Apr 2, 2020 | 6:04 pm
  #6939  
LeonS
All eyes on you!
10 Years on Site
 
Join Date: May 2014
Posts: 236
Originally Posted by be_rettSEA
Had a similar experience a few years ago. Had rolling mechanical delays after boarding the last SAN-SEA flight of the night. Everyone cleared the UG list, and there were about 5-6 AS crew flying nonrev also in F. After about an hour or so back at the gate waiting on maintenance fixes, FAs were chatting w/ uniformed crew in F seats, passing out water/other drinks and snack boxes while completely ignoring all the revenue passengers. We eventually either timed out crew or couldn't fix the part, so were sent to hotels (some of us at least) and rebooked the next AM. Either way, felt really crappy to be sitting there watching the FAs chat with and give food/drinks to AS crews while we just sat there. I understand (especially now with everything going on) there is a special bond between the AS crew and certainly before they're "on the clock" before the plane takes off, but completely agree how frustrating it feels to be just sitting there annoyed about the delay and further annoyed watching others around you get special treatment. I wrote a note about it in my AS listens survey, but of course, they didn't address it - just a small service gesture for the forced overnight delay.
I also shared with Alaska Listens.

I am expecting a reply along the lines that "Due to the COVID-19 situation, they reduced food and drink service" or something that dodges the real issue.
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