Originally Posted by Marko123

Recently I had a rental car booked for one week originally. During the rental I extended it to add an additional week. The process itself on the app was very easy, gave me the new cost which was what I expected and I confirmed. I never got any confirmation email nor could I see it in the app that I had extended the rental. My worry here was now that I'm past the original return date, I have no proof that I'm allowed to be driving this car if I were to get pulled over or in an accident. I'm sure they could dig it up but it's not a good look. I returned the car last night as scheduled and it was smooth, so everything worked behind the scenes.

When I did the extension, I tried the online chat tool which was not helpful, then I called and they said I should get an email with the new drop-off date 2-3 days later which of course I never got. I always get the confirmation emails immediately upon booking a new reservation so I don't understand why that can't happen when a rental is extended too. Did I do something wrong? Is this a known issue?