Originally Posted by
vinnmann
I did an online cancellation of a Aeroplan award with flights on LOT. The webpage gave me a cancellation confirmation, but also said "Please allow 10 business days for manual processing to be completed and to see your mileage reinstated in your account." I also have not received an email confirmation. Why are some able to get points back instantly and others it takes days? Last time I cancelled an award, I got a similar message but the refund never went through. After calling, the agent got the miles reinstated within minutes and commented that it didn't cancel correctly online. I don't want to bug the call center if I don't have to. Has anyone gotten a similar message to wait for manual processing and then successfully the gotten refund without further action? If I have to call, any recent experience with expected wait times?
Clearly some reservations require a manual intervention and get that ten day message. I never received an email and as of today (six days later) my reservation (for June) is still intact and so it hasn't been cancelled yet. I am going to give them 21 days and if it is still hanging around call them then. For me there is no rush but I'd like it to push through before the free cancellation expires on 4/30 if not extended.