I did an online cancellation of a Aeroplan award with flights on LOT. The webpage gave me a cancellation confirmation, but also said "Please allow 10 business days for manual processing to be completed and to see your mileage reinstated in your account." I also have not received an email confirmation. Why are some able to get points back instantly and others it takes days? Last time I cancelled an award, I got a similar message but the refund never went through. After calling, the agent got the miles reinstated within minutes and commented that it didn't cancel correctly online. I don't want to bug the call center if I don't have to. Has anyone gotten a similar message to wait for manual processing and then successfully the gotten refund without further action? If I have to call, any recent experience with expected wait times?