Originally Posted by
newaarondavidson
Seems like AA and Delta are trying to accommodate their passengers, working with them and issuing refunds but not with UA. As a former 1K I used to love flying United, but work shifted our travel to Delta. In the last month and a half, I have had flights canceled by Delta and that I canceled myself. No issues with refunds. One personal trip with United and refused, only issued a credit. United was for a cruise that canceled and is restricting foreign visitors from entering their country.
Does anyone have a positive United story during this?
Not a positive story but an update that United continues to refuse refunds. Have return flight from Dulles to Toulouse, France, outbound on 16 April returning 6 May. Talked to UA customer service about options. Outbound flights now cancelled. Return flights still a go for now. Asked to cancel entire ticket (non-refundable category) and get refund since outbound is cancelled. Only current options are to reschedule or get a voucher for entire ticket cost which must be booked by 31 December 2020, with flights not later than one year from original departure date which would be 16 April 2021. Elevated to supervisor level without success. If UA cancels return flights is it worth trying again for refund or taking voucher? Don't understand why UA is not matching American and Delta policies. Hopefully they will.