Originally Posted by
pmarrsouth
2. Unrelated to the above. I book a trip in economy on the 10th March 2020 for $900 for a trip in June and upgrade 1 of the 4 legs after purchase to business for $189 (the offer after booking, which books into P). I then cancel this trip. How much in future flight credit do I now have?
Ok, bit of a trip report here and an answer to the above.
United proactively called me today (no status with United directly, but *G)! Have a flight in about 3 weeks from PTY-YVR via IAH, and we cannot leave PTY currently. Agent was called specifically about this trip, was able to cancel this and give an ETH for it - I asked several times about a refund to card but was denied, quoting me the 12 months of use and then a refund back to card after this if the ETH went unused. I will use the credit eventually, so all good
On the same call, they also cancelled another trip in April and I got a $1K ETH for that too
Both of these trips were booked in Jan/Feb, before the March 3rd waiver was announced - this makes a difference according to the agent
Finally, for a trip in June mentioned in the quote above, she was able to cancel the upgrade on the 1st leg and refund that $189 to my card. She then cancelled the entire trip and was then able to use the future flight credit to move the flights to the day I then wanted. All work out well here
So in the end, fair play to United for proactively reaching out (she said it was being done by status and that a bunch of them were doing this for affected countries - probably hundreds of thousands of reservations imo). Bit annoying about the no refund to card, but it wont affect me (unless they go under of course)