Originally Posted by stimpy

I called in today, as a 1MM Gold member, and asked for a refund for CDG-EWR tickets that I bought for family where the flight was cancelled. The agent tried to get me to switch the dates or get the ETC for one year followed by a refund, as mentioned above, but I politely insisted on a refund. She put me on hold for a bit, but then processed my refund. Call lasted about 2 minutes or so.