Originally Posted by
Marx
United is so difficult working with. I had a flight from Eagle to Philadelphia that was cancelled. The only alternate is a flight where I'd have to spend an overnight in Denver (getting in over 20 hour later than the original flight). I was told I was getting a refund a week ago (after the agent escalated to a supervisor). When I called for status today I was told it's in review, but I could get a credit for the cancelled flights. I said I'd wait for the review. I am also in the process of disputing the charged through my credit card.
For comparison, American Airlines also cancelled a flight I was on (Philadelphia to Eagle) and the refund appeared on my credit card in 2 days.
I cancelled a trip on the 15th for a full refund and was told it may take a while to process through the Refund queue. It's been 10
business days and no refund but technically on their site right now it says they may take up to 20
business days to process the refund. Frustrating but I'm going to wait for a decision from the refund department before escalating.