Originally Posted by
Low Roller
The only people who win in class actions are the lawyers. The defendant takes a huge financial hit which hurts its business (and ultimately its customers). They are usually settled for a portion of the claimed amount and then the lawyers take a huge cut, leaving the plaintiffs in a case like this with very little, after years of waiting. They are usually portrayed as some great win for "the little guy", touting multi-million dollar wins, but this is far from the reality for most plaintiffs.
if scammers are allowed to continue scamming just because it's costly or lengthy to catch them, things will never change.
Air Canada is not making goodwill efforts to appease the angry customers. Air Canada is not coming clean and not explaining why it cannot refund. Instead of getting off their high horse and saying "sorry we don't have enough money to refund everyone but we will make up to you", they are are wrapping issue with a pile of BS about how they are doing customers a favour by giving them those restrictive travel vouchers. Perhaps the reason why they refuse to refund is different and aligns more with something like "maximizing shareholder value"
Air Canada is not showing good faith by maintaining restrictive rules on the travel vouchers, such as non-transferability, non-combinability and loss of residual value