Originally Posted by
Jed33d
So, if we plan to a)pursue a refund via a chargeback on our credit card, or b) at the end of the 12 months have our ticket cost refunded by UA, we would want the flight credit?
If you want these options to remain open, don't take the ETC so you keep the original ticket in an unused state and tied to a specific credit card transaction. if you accept ETC, you are muddling the waters.
Originally Posted by
bhunt
I'm a little confused why anyone would pick a future flight credit over an ETC? Please explain
Originally Posted by
Marx
United is so difficult working with. I had a flight from Eagle to Philadelphia that was cancelled. The only alternate is a flight where I'd have to spend an overnight in Denver (getting in over 20 hour later than the original flight). I was told I was getting a refund a week ago (after the agent escalated to a supervisor). When I called for status today I was told it's in review, but I could get a credit for the cancelled flights. I said I'd wait for the review. I am also in the process of disputing the charged through my credit card.
For comparison, American Airlines also cancelled a flight I was on (Philadelphia to Eagle) and the refund appeared on my credit card in 2 days.
If this itinerary is wholly domestic, UA's own policy allows for a refund on cancellations and schedule changes > 6 hours. See wiki. And yes, AA refunds are hitting the card in under 5 business days.