Originally Posted by altalk08

Chaos at KLM Had to call three times today:

1) to change the flight. Agent: "sure, no problem". I did only receive one out of two etickets for two passengers though (ticket no. had changed for the passenger in question). So I had to...
2) call again. This time the agent confirmed that everything was okay. Second eticket would arrive in my mailbox in 15 minutes. Nothing, so I had to...
3) call a third time. This time the agend was confused and said her colleague made a mistake and that such a change costs 4.000 Euros and this is why only one eticket was re-issued (???!!). So I had to undo all the changes made.