Originally Posted by
jsloan
For voluntary changes, that's absolutely a possibility -- issuing an ETC is entirely at the agent's discretion. For changes caused by UA cancellations, you should be able to get an ETC. (UA-caused changes are likely required to generate a refund, but UA is pushing hard not to refund anything, so it may be a struggle, as the length of this thread indicates).
I'm not sure whether it will be voluntary or involuntary quite yet. It's to Canada on April 30, and I don't believe the "closed borders" has been extended that far, yet. We are definitely not going no matter what, I feel it's better to wait to see if "essential travel only" will been extended, hoping it gives us a little more leverage.