FlyerTalk Forums - View Single Post - Full Refund vs Credit to Travel Bank amid COVID crisis
Old Mar 28, 2020 | 10:16 am
  #126  
robsaw
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Originally Posted by mathemagic

At the end of the day there are two types of individuals arguing here: those who have a stake or other interest in seeing the airlines stay afloat as the corporations they are, and those whose $ is being held hostage. Passengers can't advocate for themselves like airlines can. I totally understand both sides. It's just that one of them is wrong. And I want my $ back.
No, there are not two types as you conclude; and, I wouldn't characterize a forced two type model into stakeholders and hostages but rather:
- realists that see the circumstances (health and financial) in light of the extraordinary and complex factors in-play,
- and, as you state, those that want their "$ back" no matter what.

The "realists" span a number of positions and a variety of interests. I for one, have no interest in AC or WestJet other than the same interest I have in any other business; which means I care about ALL the stakeholders (customers, employees, management, and yes, even shareholders). Everyone of those groups is making sacrifices and suffering losses - advantaging one in a way that would wipe out the 3 others hardly represents a position of "fairness" that the "refund me now" crowd is advocating; and, stands a probability of ultimately disadvantaging ALL 4 groups.

The situation is hardly black-and-white, and characterizing it as such misrepresents the scope of negative impacts that so many people (and businesses) ARE, MAY and WILL experience.
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