Originally Posted by
subject2load
I don’t see people “
moaning”
Those travellers able to get to where they want to go are, understandably, grateful to be safe and to re-join their family (where that is the primary objective).
Comments have been made as to whether BA really are doing the best they can in terms of much-reduced onboard catering ; or whether they have been proactive in offering compensation in relation to normal fares already paid. These will
not - in current circumstances - be priorities for those affected ; but nor does it necessarily follow that the question cannot be raised as a fair & legitimate one.
Bearing in mind also that BA already normally pays a very small percentage of your ticket price to the outsourced caterers for those Business and First Class meals and pays nothing to the caterer if the flight is cancelled I would expect BA to be offering compensation for not delivering a flight and certain level of service for which the passenger will have paid in advance.
If flights are still operating then passengers should be getting as much of the service that they paid for. That's what BA takes our money to do but the current catering offered seems very unimaginative.
I know it's extraordinary circumstances and their supply chains have been severely disrupted and its brilliant that BA is still running some services. I also acknowledged that passengers should have been changing their plans much sooner and that they should be (and I am sure they are) grateful to BA to get them home at all.
I do think, however, that BA could generate some positive PR by automatically offering a few thousand Avios as a goodwill gesture. In the scheme of things that would cost BA very little. It appears that that BA has chosen not to do this.