Originally Posted by
garykung
I am not saying Japan can't handle the problem. But FWIW - I would say OP prefers speaking in English or French rather than Japanese.
Given the trip started from YYZ, as well as OP's background, I would say TC is a better choice.
Beside - TC takes matters seriously sometimes.
Contact CTA
https://www.canada.ca/en/transportat...-in-force.html , or self proclaimed "airline passenger rights advocate" Gábor Lukács.