FlyerTalk Forums - View Single Post - Schedule Change(Back to 2hrs) / Cancelation Refund [Archive]
Thread: Schedule Change(Back to 2hrs) / Cancelation Refund [Archive]
View Single Post
Old Mar 27, 2020 | 2:02 pm
  #893  
jsloan
FlyerTalk Evangelist
30 Countries Visited
2M
All eyes on you!
20 Years on Site
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 25,579
Originally Posted by Jotapay
I'm confused about refunds. So I had a flight from den to ord, then ord to ams. My flight wasn't "canceled", but they added an extra leg from ord to Newark. The problem is my flight took off from Denver at 1115am, and my new flight from Chicago to newark took off at 10am. A good 4.5 hours before i landed. They told me all they could do was the 12 month credit and then a refund after 12 months. Was this Correct? Should I call back or use the online form to request a refund?
It's in line with their current guidance, yes. Only you can decide whether or not it's correct. If you don't agree with their interpretation, I suggest a DOT complaint.
jsloan is offline