I'm confused about refunds. So I had a flight from den to ord, then ord to ams. My flight wasn't "canceled", but they added an extra leg from ord to Newark. The problem is my flight took off from Denver at 1115am, and my new flight from Chicago to newark took off at 10am. A good 4.5 hours before i landed. They told me all they could do was the 12 month credit and then a refund after 12 months. Was this Correct? Should I call back or use the online form to request a refund?