Good news. I requested a refund (and redeposit of confirmed SWUs) on via the EXP desk 3/17 for my flight on 4/19 that I cancelled myself. Couldn't get a status update on prefunds.aa.com since I had done it over the phone. As of yesterday the status was still in "pending review" from the [MENTION=450792]AmericanAir[/MENTION] twitter and prefunds still didn't show any status (just said that the request didn't exist).
Just checked now and a refund for the full amount was sent back to my credit card as of last night.