Originally Posted by
JessicaB
It does seem "strange" that the bit of IT which BA cannot get working is the bit that refunds cash back to customers. When I just made a booking, the bit where I paid was working fine, so giving money to BA works no problem, but BA giving money to me is a nightmare. Rapidly going off this airline.
Normal cash fare refunds are working fine though - I have had several already within a week. I imagine the total cash value of those is multiples greater than the cash value of taxes/fees/refunds from rewards being cancelled. I think this is general flaky system issue rather than conspiracy.