Originally Posted by
Hawk777
Refund times
anyone with reward bookings the automatic system that the agents normally use to issue the cash and taxes part isn't working so they are having to queue all cash refunds to the manual team which is delaying refunds for reward bookings it isn't impacting commercial bookings
It does seem "strange" that the bit of IT which BA cannot get working is the bit that refunds cash back to customers. When I just made a booking, the bit where I paid was working fine, so giving money to BA works no problem, but BA giving money to me is a nightmare. Rapidly going off this airline.