Originally Posted by
Hawk777
Refund times
anyone with reward bookings the automatic system that the agents normally use to issue the cash and taxes part isn't working so they are having to queue all cash refunds to the manual team which is delaying refunds for reward bookings it isn't impacting commercial bookings
As I posted here on Wed 25th Mar, I had both a reward booking (Gold Priority) AND a cash booking and they both had to be queued for the manual team and according to the BBC news India is on a 21day lockdown, starting on the 25th March.
Would my cash one way booking (LHR-LYS) not count as a commercial booking?
It seems refund times are likely to be 3 weeks plus, or please correct me if I am unduly pessimistic.