Dear colleagues,

Instruction 1059 V.1.4 is valid for passengers whose flight was not possible for the following reasons:

Canceled flights - UN segments / Airport closure
Travel ban / Restrictions
Canceled flights due to reduction of frequency
Schedule change


Conditions of instruction 1059 V.1.4:

Date of issue of the original ticket: until September 30, 2020

Departure dates for the original ticket: until September 30, 2020

Reservation conditions:

new outbound and inbound - until September 30, 2020: booking at the lowest available RBD in the same class of service; there is no difference in tariffs, taxes and fees, as well as a fine for reissuance.
outbound before September 30, inbound after October 01: booking at the lowest available RBD in the same class of service; there is no difference in tariffs, taxes and fees, as well as a fine for reissuance.
outbound and inbound after October 01: no penalty for reissuing a ticket. All other surcharges for tariff, taxes, fuel surcharge, weekend departure fees, etc. - charged.

Re-routing: allowed only to / from departure points in the same country or in another country, but at a distance of no more than 500 miles from the starting point. All ext. expenses, including domestic flights are made at the expense of the passenger.

Reservation conditions with OAL: only possible in combination of QR operated flights and OAL operated flights, along the route of the original ticket, the minimum available in the same QR RBD service class and the minimum available in the same OAL SPA RBD service class.

Number of renewals: unlimited.

Please cancel from PNR segments that will not be used. Tickets can be saved with Open status for further re-issuance.

When re-issuing tickets to Endorsement it is necessary to indicate: INVOL COVID COMM 1059V1.4. At the beginning of the calculation line, put the indicator "I". In the case where there is a change in the schedule, replace with SKCHG and "S", respectively.

Return Policy: 2 options are possible.

1 / Re-issuance of a ticket to EMD for a future flight. EMD is valid for 1 year from the date of registration. A flight with a new ticket can be made within 1 year from the date of re-issuance of EMD to a new ticket.

Qatar Airways adds 10% of the base fare, YQ and YR fees to the price of the original ticket
Starting March 26, please re-issue tickets for EMD

https://qatarairways.zendesk.com/hc/...d=360000137938

The request must include PNR, agency name, agency email, IATA, passenger name and passenger email.
fully unused EMDs issued after March 1 will be reissued by Qatar Airways Contact Center with an addition of 10% after May 01, 2020.

2 / Refund of unused funds in accordance with the original form of payment for the ticket. No refund penalty.

No-Show: no-show fines will not be charged.


Best regards,

Your Qatar Airways Team