Originally Posted by
Jase76
Has anyone been able to get a
full refund for a booking that has
some cancelled flights? I am hesitant to request a refund below when only three of my four flights have been cancelled, although I am sure it will be eventually, it's just that I am flying soon.
https://www.srilankan.com/en_uk/plan...refund-request
I contacted UL by email and through FB requesting a full refund, and eventually they advised I needed to fill in the online refund request form. In my case they had cancelled 3 out of the 4 flights, and I was starting my TP run in the next couple of days. I'm confident it will be refunded in full. I am comforted by the fact that the online request form is not a cancellation form. I.e. I am not asking for my booking to be cancelled, but for a refund due to UL cancelling a number of flights. If UL doesn't provide a full refund, then I'll go to Amex to complain, especially on the basis I have been explicitly clear in my communications that I am looking for a full refund and UL pushed me in to completing the online form.