Refunds to take several months
A week ago, I canceled a prepaid reservation, and the system said that I would get a refund (per current policy). I called today to ask about the refund, and I was told refunds were taking several months at least to process. When I asked (very politely) why it took so long since it should be automated, I was told that each refund had to be manually reviewed and processed.
Is Marriott that lacking in automation? It sounds very fishy to me...