Originally Posted by
treepuppy
They said the ticket can be "changed" for free BUT only in March.. if I change to a date in April.. and that flight gets cancelled too.. then free changes are NOT being allowed in April.
None of that is true.
Originally Posted by
treepuppy
Why can't United just have pity on their customers and just extend the free changes policy through May.
Flights booked prior to March 2, for travel through the end of May, are eligible for free changes.
All flights booked in March are eligible for free changes, and expect that to be extended once April rolls around.
Furthermore, if the airline cancels your flight, they don't then charge you a change fee to try to use the value.
While I don't agree with UA's policy, and I think that they should give free redeposits for flights that have been cancelled, what you're describing here just isn't true. I do agree with the advice to file a DOT complaint if you want a free redeposit, though.