Originally Posted by lionred2012

My two adult children flew from AKL to LHR on the 14th March for a family funeral. They were due to return on the 4th April but Air NZ have cancelled their flights. They have been given a credit and refused a refund. They do not expect to spend $6,000+ in the next 12 moths so the credits are useless. They were then offered a flight via Tokyo for $5,000 extra each on top of their already paid fares .This was to upgrade from one PE fare and one economy fare to business class - the only seats available. Problem - this required a transfer between Haneda to Narita. Japan does not allow this as it requires them to enter Japan. Why was this fare offered? There are no routes available from LHR to AKL with Air NZ.

The High Commission said they couldn't help but there were commercial fares available via LAX, Vancouver, Hong Kong and Tokyo. These airports with the exception of Tokyo do not allow transit. The High Commission have no plans for repatriation flights. Therefore they are stuck in the UK.

All we are asking is joined up thinking from the people in charge.

I understand the difficulties everyone is operating under but they have lost their money with Air NZ, even though the government say come home there are flights available, there aren't.

Latest - Qatar have offered a flight this weekend $3,000 each for economy but this is a non refundable fare and things could change in the next few days.After losing money with Air NZ they can't afford to have more money at risk.
All we ask is for some clarity and honesty in the situation.