Hi, apologies if this has been covered already, I've had a search and skim through the thread but can't see it anywhere.
I have a cash booking for my 4 year old son that has now been cancelled (separate booking as we were on 2-4-1). It appears as though any form of online interaction to try to refund this is blocked and I am being asked to call BA, eg I cannot access the "Cancel and refund" button in MMB.
Any work arounds? This is a £3.5K cash fare so keen to get refund ASAP!