Originally Posted by
JamesBigglesworth
If *they've* cancelled the flights then they must refund if the customer wants. It's simple CGA law. They have zero legal right to hold on to the money. You can't contract out of the CGA so what the CoC say and what they may or may not have slipped in since purchase is irrelevant. If they're doing it as a matter of policy and doing it to multiple people then that gets into class action territory.
I've not canclled anything, nor have accepted a credit. Rung to get a refund for cancelled flight and was declined. I'll try again via email
"....Travel restricitons are increasing daily and as a result, we are now cancelling most of our internaltional flights with no alternative travel options available. Unfortunately, this includes cancelling your flight/s with us on [booking number].
We will automatically credit your flight........Due to the susbequent cancellation of your flight/s we will now be processing an automatic credit for your fare.......If a credit does not meet your needs, you may have other options available to you. Please refer to the CoC and other appliacable fare rules........
A credit did not meet my needs so I rung and got told no refund, reason being post 31 Mar travel. They have cancelled it on 23/03 for 8/04 travel