Originally Posted by JamesBigglesworth

If *they've* cancelled the flights then they must refund if the customer wants. It's simple CGA law. They have zero legal right to hold on to the money. You can't contract out of the CGA so what the CoC say and what they may or may not have slipped in since purchase is irrelevant. If they're doing it as a matter of policy and doing it to multiple people then that gets into class action territory.