Originally Posted by
NZ_Flyer
Yep I've had the same experience. Very hard line on a credit now for all flights 1 April 2020 onwards regardless of situation. I have AKL-MEL-AKL over Easter and would have liked the money back. Tried a few different avenues (very nicely obviously) but they stayed very firm and so I just took the credits
That's mildly annoying, are they doing that on the basis of slipping in a change to their T&Cs do you think. I've got a reasonable sum of money (well for me personally) locked up in peak school holiday priced flights I'd like to get back given uncertain times ahead. Maybe it's not worth me phoning back then unless there are any examples of people getting refunds from a few days ago moving forward for post 31 march flights.