We had TT flights early April which had been suspended. Got the intiial email of advising can now self service for a fare credit online, but details of how the credit can actually be used will come later......I did nothing as was looking for a refund

Since have had our outgoing flight cancelled (prior government announcement for lockdown), as soon as they cancelled (fligth dropped off the app) we got another email stating they are automatically putting our fare in credit, we didnt have to do anything. So even though our flight was not until 8th April I had to get on the phone to stop the credit and request a refund.

Managed to get though pretty quick, apologised for ringing for flights still a couple of weeks away, explained situation and email comms and asked for a refund to be processed instead of the credit. Without even looking at the booking or dates the agent told me no, post Mar 31st credit only. So she said I'd have to ring back after the 31st (unsure why as the travel situation is not going to be any better after the 31st) I said I did not want the credit processed in the meantime, but she said they can still refund after a credit has processed. It really seems hit and miss depending on what agent you get.

Return flight home is still 'suspended' not cancelled.

I'll be ringing back in a few days to try again for refund. I don't want to have to call again as I fully understand the situation but the agent gave me no option but to have to ring back.